00727naa#a2200193#i#450# EN\\bibl\48681 20241122151355.5 2072-9502 20220128b2022####ek#y0engy0150####ca RU Application of machine learning techniques for automated classification and routing in ITIL library Journal article Astrakhan Astrakhan State Technical University 2022 10 с. Journal article local Информационные технологии. Вычислительная техника.... 004 Nikulin Vladimir Valer'evich Shibaikin Sergei Dmitrievich Sokolova Maria S. vestnik.astu.org