%0 Journal Article %T Heuristic assessment of service quality: case of mobile communication operators %A Nikulin, V.. %A Afonin, V.. %K quality of mobile communication services, coded values of service characteristics, ranking, relative characteristics of services, quality markers %J Vestnik of Astrakhan State Technical University. Series: Management, computer science and informatics %D 2023 %N %P 6 %I Astrakhan State Technical University