@article{Nikulin2023heuristic,
author={Nikulin, V.. and Afonin, V..},
title={Heuristic assessment of service quality:  case of mobile communication operators},
journal={Vestnik of Astrakhan State Technical University. Series: Management, computer science and informatics},
publisher={Astrakhan State Technical University},
year={2023},
pages={101-107},
volume={},
issue={2},
}