TY JOUR TI EVALUATION OF EFFECTIVENESS OF DEVELOPING BUSINESS PROCESSES ON ENTERPRISES OF OIL AND GAS INDUSTRY KW key performance indicators KW business processes KW balanced scorecard KW efficiency JO Vestnik of Astrakhan State Technical University. Series: Economics AU Karlina, E.. AU Polyanskaya, E.. AU Tarasova, A.. PY 2018 IS 2018 PB Astrakhan State Technical University