%0 Journal Article %T EVALUATION OF EFFECTIVENESS OF DEVELOPING BUSINESS PROCESSES ON ENTERPRISES OF OIL AND GAS INDUSTRY %A Karlina, E.. %A Polyanskaya, E.. %A Tarasova, A.. %K key performance indicators, business processes, balanced scorecard, efficiency %J Vestnik of Astrakhan State Technical University. Series: Economics %D 2018 %N %P 5 %I Astrakhan State Technical University