@article{Sviridova2017analysis,
author={Sviridova, E..},
title={ANALYSIS OF THE GLOBAL MARKET OF CRM-SYSTEMS, ITS DEVELOPMENT PROSPECTS, THE TRENDS IN THE RUSSIAN MARKET},
journal={Vestnik of Astrakhan State Technical University. Series: Economics},
publisher={Astrakhan State Technical University},
year={2017},
pages={70-78},
volume={},
issue={3},
}