%0 Journal Article %T SYSTEM OF CRITERIA OF EVALUATION OF QUALITY OF TELECOMMUNICATION SERVICES AND METHOD OF THEIR EVALUATION %A Pham, Q.. %A Kvyatkovskaya, I.. %K criteria of quality, set-theoretical model, quality of services, set of criteria, set of assessments, Pospelov’s matrix, telecommunication service %J Vestnik of Astrakhan State Technical University. Series: Management, computer science and informatics %D 2013 %N 2013 %P 5 %I Astrakhan State Technical University