%0 Journal Article
%T Strategic management of business processes using CRM: analysis of KPIs and the internal structure of C-Protect LLC
%A Kobozeva, E..
%A Filippova, M.A.
%K CRM system, digital transformation, business processes, automation, customer relations, operational efficiency, IT infrastructure, integration
%J Vestnik of Astrakhan State Technical University. Series: Economics
%D 2026
%N 2026
%P 7
%I Astrakhan State Technical University