@article{Kobozeva2026strategic,
author={Kobozeva, E.. and Filippova, M.A.},
title={Strategic management of business processes using CRM: analysis of KPIs and the internal structure of C-Protect LLC},
journal={Vestnik of Astrakhan State Technical University. Series: Economics},
publisher={Astrakhan State Technical University},
year={2026},
pages={70-77},
volume={2026},
issue={1},
}